FAQ

Signing In

I forgot my password. How do I reset it?

On login page select “Forgot Password”. A new password will be sent to the email address you provided when you registered. Enter the new password to gain access to the app. Once logged in, to change your password to one of your choice go to Home Page, Click “Setting / Support” near the bottom, enter your desired password and click “Save”.

Why do I need to confirm my identity?

For your account protection, GivBux has added another layer of security by providing you with a set of questions for which you provide answers that only you have access to. Your answers will be used to confirm your identity if or when necessary. You can also confirm your identity by providing the 4 digit pin that you choose during the sign up process.

 

I know my password but I am still unable to login to Givbux. What do I do?

If your account password is correct and you are still unable to log in using your mobile number or email address, you can call Givbux Customer Service (844-448-2899 – ext 201 or 202, or send an email describing your problem to cs@givbux.com.

 

Download 

How do I download the Givbux App?

GivBux Membership is available by invitation only. If your invitation contains a signup link you can click on it directly and it will take you to Play Store or Apple App Store where you can download the GivBux App and complete the registration process. Alternately, you can go directly to Play Store or Apple App Store to download the GivBux App. Either way, you will need to enter your invitation code as part of your registration process.

Givbux has failed to download. What can I do?

Troubleshooting

If Givbux has failed to download, it could be due to one of the following reasons:
1. Poor network stability.
(Locate a more stable data network such as Wi-Fi or try downloading again later during non-peak hours).
2. Insufficient phone memory.

Registration 

How do I register (signup) as a Givbux member?

Open the app and select [Sign Up」.
1. Enter your first name and last name.
2. Enter your mobile number as instructed.
3. Enter your email address.
4. Enter Invitation code sent by a friend’s invite (check your email or text)
5. Create a unique password, accept terms and conditions, then press submit.
6. Enter your Zip code and select Submit

You are now a registered Givbux user! Congratulations!

I'm trying to register but I am not able to receive my SMS verification code?

This is most likely caused by a poor network connection. Check your connection and try again later, if necessary. If you still have problems, try the login solutions above. If that doesn’t work, send an email to cs@givbux.com and include as many details as possible.

Inviting Friends

How do I invite a friend?

In the Givbux App, go to Home Page and click “Invite Friends”. Select how you wish to send your invitation (by phone, email, or contact list) and follow the prompts. Your invitation will be sent by text message or email to the contacts you select, and will include your invitation code as well as a link to download the Givbux App.

Purchasing GivBux

How do I purchase GivBux?

Go to Home Page on the Givbux App and click “Buy GivBux”. Select purchase with Zelle or Walk in Bank deposit. Click how does it works and see instructions provided on the app.

Shop

What kinds of products or services can I purchase using GivBux?

You can purchase products and/or services from GivBux merchants in the following categories :

Restaurant
Game/Entertainment
Beauty/Cosmetics
Home Improvements
Outdoor Recreation
Movie Theater
Clothing /Apparel
Flowers
Office Supplies
Online Shopping

How Do I make a purchase using GivBux?

Givbux is available as a payment option with all merchants listed in the App. Choose a Merchant, enter exact amount of purchase, and select pay. Within seconds a bar code will appear that the cashier can scan or enter manually. Your payment will authomatically be deducted from your Givbux account. You can also visit the History tab in your App to review any transactions.

Buy GivBux

Where in the App is the payment method?

Payment Methods are located on the Home Page of the App in the “Buy GivBux” section. 

Can I buy GivBux with a credit card or debit card?

Not at this time. However, we hope to offer these options in the near future.

History

Where can I find a history of my transactions?

Your purchase history can be found on the Home Page of the App by selecting “History”.

 

Who is eligible to use GivBux?

GivBux is available to users anywhere in the world except for those in countries that are not sanctioned by the United States of America.

If I decide to quit GivBux, will my unused funds be returned to me?

Yes. GivBux offers a 100% money-back guarantee on all unused GivBux that you have purchased, in the event that you are unsatisfied for any reason.

Will GivBux share my contact information (email or mobile) with any of your participating merchants

No